Return & Refund Policy

Last updated: 1 January 2026

1. Overview

Your satisfaction is our priority. If a product arrives damaged, defective, or is not what you ordered, we'll make it right — quickly and without hassle.

2. Return Window

• Damaged / defective / wrong item: report within 72 hours of delivery.
• Change of mind (unused, sealed): return within 7 days of delivery.
• Warranty claims: handled under the manufacturer warranty (1–3 years depending on product).

3. Non‑Returnable Items

• Products used, installed or damaged after delivery due to misuse.
• Consumables (LED bulbs, batteries) once the seal is broken — unless defective.
• Made‑to‑order or clearance items marked "Final Sale".

4. How to Request a Return

• Email support@bscollectionbd.com or WhatsApp us with your order ID.
• Attach clear photos / a short video of the issue.
• Our team will confirm within 24 hours and arrange pickup or drop‑off.

5. Refund Process

Once the returned item is inspected (usually 2–3 business days), we'll issue a refund via your original payment method or bKash / bank transfer. Refunds typically appear within 5–7 business days.

6. Exchange

Prefer an exchange instead of a refund? We're happy to swap the item for another product of equal or higher value (you pay the difference).

7. Shipping Cost on Returns

Return shipping is free if the return is our fault (damaged, defective, wrong item). For change‑of‑mind returns, the customer covers return shipping.

8. Contact

Need help with a return? Call +880 1700‑000000 or email support@bscollectionbd.com.